CareFirst Video Visits

When your primary care provider (PCP) isn’t available and you need urgent care services, CareFirst Video Visit securely connects you with a doctor*, day or night, through your smartphone, tablet or computer. In addition, you can get care for other needs such as behavioral health support from a therapist or psychiatrist, guidance from a certified nutritionist or breastfeeding support from a lactation consultant. It’s a convenient and easy way to get the care you need, wherever you are.

Get treatment for common health issues 24/7

Use Video Visit when you’re facing uncomplicated, non-emergency issues such as allergies, a sinus infection, a cold or the flu and more. Video Visit doctors will provide you a consultation, diagnosis and even prescriptions (when available and appropriate). They are all U.S. board-certified, licensed and credentialed medical professionals.

Schedule visits for additional services

  • Therapy/Psychiatry—Talk with a therapist or psychiatrist for help managing mental health issues including anxiety, depression and grief.
  • Diet/Nutrition—Connect with a registered dietitian to get support with dietary and nutrition needs, from weight loss to food allergies and more.
  • Breastfeeding Support—Speak with a lactation consultant who can advise you on breastfeeding topics like latching issues, milk supply and others.

The cost for Video Visit varies based on your benefits, but your specific cost information will be shown to you before your visit begins. Take advantage of this great benefit and register today.

Register today so you’ll be ready when you need care. Visit carefirstvideovisit.com or download the CareFirst Video Visit app from your favorite app store.

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FAQs

I have other coverage. Can I opt out of Plan coverage?

Yes, if you are a full-time METRO employee or working under the supplemental collective bargaining agreement (the “New Service Agreement”), you may be eligible to opt out of coverage and receive a cash payment amount. You will need to provide proof that you have coverage from a source other than METRO. For more information on opting out of coverage, visit the "Election of Cash Payment/Waiver of Coverage" section on the Enrollment page.

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